Share:

  • Facebook
  • Hacker News

Follow:

  • Twitter
  • Facebook
  • RSS
Chris Cardell

1 in 20 products sent back are fine

A study by Accenture has shown that only 1 in every 20 of returned products are actually broken. Accenture executive Terry Steger stated,

“I don’t believe the returns issue is the result of lax retail return policies, or customers taking advantage of the ability to return.”

He believes the issue is more often with the product itself. He is obviously taking a “the customer is always right” approach. However by even pointing out that it may be customers taking advantage of their ability to return he is implying that it happens.

In any case, Accenture believes the cost of consumer electronics returns in 2007 was $13.8 billion in the United States. However it sends a message, “do you really need that USB coffee mug heater?”

This entry was posted on Wednesday, June 4th, 2008 at 1:54 am GMT. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.



Quick links

Print | Email this story

You might also like

    None Found
  • fireuser

    $13.8 billion! still its just a part of the industry i guess, they must factor it in.

Most Popular


Recent Articles



What made you decide to start working on JobGizmo?

The idea of a job hunt organizer came to me back in 2005. I was in a continuing education program, trying to expand my web programming...
Avery Smith (JobGizmo)

Avery Smith
JobGizmo

Has Bundlr got the feedback and growth you expected since launch?

We launched with a half baked product and we have been improving it every day. Our users know that and they are always giving us...
Filipe Batista (Bundlr)

Filipe Batista
Bundlr

Who uses GooodJob?

We have about 30 clients, including Microsoft, ECI and HP. Their employees simply love our platform, and the companies have all increased their...
Assaf Eisenstein (GooodJob)

Assaf Eisenstein
GooodJob

What one piece of advice would you give to new startup founders?

My one piece of advice would be this: Dogfood. Use your own software. If you do not use it, and cannot stand in your customers shoes, you will not...
Todd Eccles (ServiceSidekick)

Todd Eccles
ServiceSidekick