• Facebook
  • Hacker News


  • Twitter
  • Facebook
  • RSS
Chris Cardell

PayPal coders go from sloppy to sleepy

PayPal DreamingIt seems that PayPal (owned by eBay) is aiming to breed contempt among its merchants, previously PayPal’s ‘errors’ have cost merchants their time and indirectly their money due to a loss of customers created by a lack of faith (customers were expecting instant processing, but this did not occur due to PayPal’s IPN (Instant Payment Notification) bug causing a loss of trust from customers expecting instant processing).

But due to a new bug merchants are now losing money directly due to PayPal’s code issues. PayPal merchants have the option of adding extra charges such as postage and packaging on-top of the cost for the item they are selling. On May 15th this charging feature stopped working. Some merchants are losing double digits on every order. To make matters worse PayPal have been very unspecific with the dates in which it will be fixed. Twelve days after the problem had occured PayPal was still unable to say when it might be fixed.

A reader at The Register, Alan Hatch stated,

“If PayPal said it would be weeks to fix, we’d do this,” he said, in an email. “We’d hate to re-price all the shipping and put the coding changes in just before they fix it and have to change it all back, which is why an ETA to fix or some basic information regarding the action they are taking would be very useful.”

A PayPal spokesman declared,

“We understand and recognize that for these merchants and their international customers, this is a serious issue… We apologize for the inconvenience that this is causing to their business. We are working to correct the problem and expect it will be fixed within the next few days.”

In our previous PayPal article, PayPal coders get sloppy with IPN, we finished with the following paragraph. We can save some time and energy by simply reusing it (will eBay/PayPal ever learn from it’s mistakes?).

This isn’t the first time PayPal has dropped the ball, recently they were ridiculed for poor security allowing hackers to generate convincing spoof pages allowing them to steal users secure information. This certainly won’t be the last of their problems. Its simple, PayPal needs to get a grip, they are too greater part of the internet to become careless.

This entry was posted on Wednesday, May 28th, 2008 at 3:10 am GMT. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Quick links

Print | Email this story

You might also like

    None Found

Most Popular

Recent Articles

What do you wish you’d have known 5 years ago that you know now?

I think there is no substitute for experience. I would have been much happier if I was able to judge my abilities and limitations a lot better. I over-estimated my...
Rushabh Mehta (ERPNext)

Rushabh Mehta

How long did it take to put together TeamGantt?

We worked Saturday mornings for about 6 months before we put out a beta product. We then worked another 6 months before we launched the paid...
Nathan Gilmore (TeamGantt)

Nathan Gilmore

What were you doing before Smartsheet?

I was running Onyx, a publicly traded enterprise CRM software company with 800 people across 11 countries...
Brent Frei (Smartsheet)

Brent Frei

You announced in October that you’ll be going Open Source. Was this a difficult decision?

This was a very difficult decision considering it meant changing our entire business model, migrating our users to standalone instances on Amazon or on their private...
Adam Awan (

Adam Awan